Unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food and flowers. Our product is caviar and we ship it fresh, not frozen, in a thermos chill insulated packages. Our boxes can keep the required temperature inside during 3 days. But 99.9% of our customers get their orders overnight.
We can do refunds and returns only if you need to change or upgrade your order.
We can also help you with delivery service in case you decide to change it.
Contact us by email ✉ firstname.lastname@example.org
or text: +1 (818) 818 4212